Last updated: 26.06.2026
1. Introduction
Welcome to Partridge Plumbing & Heating (“Partridge”, “we”, “us”, “our”). We are committed to protecting your personal information and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable laws in England and Wales.
This Privacy Policy explains how we collect, use, store and protect your information when you use our website, contact us, request quotations or use our plumbing, heating, electrical, EICR, EPC, CP12, handyman and property maintenance services in Carshalton, Sutton and surrounding South London areas.
2. Business Information
Business Name: Partridge Plumbing & Heating
Address: 240B Wrythe Lane, Carshalton, SM5 1TX
Email:
partridgeph@gmail.com
Phone:
020 3283 3870
Mobile:
07575 238412
3. Information We Collect
We may collect and process the following types of information:
- Name, phone number, email address and contact details
- Property address and service location
- Enquiries relating to plumbing, heating, electrical, EICR, EPC, CP12, handyman or property maintenance services
- Quotations, reports, certificates and job information
- Payment and invoicing information where applicable
- Website usage information through cookies and analytics tools
- Photos, videos or files shared with us for quotations, inspections or service work
- Any additional information voluntarily provided by you
4. How We Use Your Information
We may use your information for the following purposes:
- Responding to enquiries and customer support requests
- Preparing quotations, estimates and service recommendations
- Managing bookings, inspections and appointments
- Delivering plumbing, heating, electrical, certification and property maintenance services
- Issuing reports, certificates, job records and invoices
- Improving our website, services and customer experience
- Sending service-related communications and appointment updates
- Meeting legal, tax, accounting or regulatory obligations
5. Legal Basis for Processing
Under UK GDPR, we process personal information based on:
- Performance of a contract or requested service
- Legitimate business interests
- Compliance with legal obligations
- Your consent where required
6. Sharing of Information
We do not sell personal information to third parties.
We may share information where reasonably necessary with:
- Engineers, contractors or service professionals involved in delivering the work
- Suppliers where parts, materials or specialist products are required
- Payment and invoicing providers
- IT, hosting, website or analytics service providers
- Professional advisers where necessary
- Government authorities, regulators or legal bodies if legally required
7. Data Retention
We retain personal information only for as long as reasonably necessary for business, contractual, legal, tax and accounting purposes.
Information no longer required will be securely deleted or anonymised where appropriate.
8. Your Rights
Under UK GDPR, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your information in certain circumstances
- Object to certain processing activities
- Request restriction of processing
- Request transfer of your data where applicable
To exercise your rights, please contact us using the details listed below.
9. Cookies
Our website may use cookies and similar technologies to improve functionality, analyse traffic, remember preferences and enhance user experience.
You can manage or disable cookies through your browser settings.
10. Data Security
We implement reasonable technical and organisational measures to help protect personal information from unauthorised access, misuse, disclosure, alteration or loss.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
11. Third-Party Websites
Our website may contain links to third-party websites, social media platforms or external services.
We are not responsible for the privacy practices, security or content of third-party websites.
12. Marketing Communications
We may contact you regarding quotations, appointments, ongoing work, service updates or relevant business communications.
You may request to stop marketing communications at any time.
13. Photos, Videos and Job Records
Where required, we may request or take photos, videos or job notes to assess work, prepare quotations, record completed work, issue reports or manage service quality.
We will only use such information for appropriate business, service or compliance purposes unless further consent is obtained.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be published on this page with the revised update date.
15. Contact Information
If you have any questions regarding this Privacy Policy or how your information is handled, please contact:
Partridge Plumbing & Heating
240B Wrythe Lane, Carshalton, SM5 1TX
Phone:
020 3283 3870
Mobile:
07575 238412
Email:
partridgeph@gmail.com